Question 1

PROMO: Free Shipping on 1 Case Purchases

Accepted Answer

When at least 1 case* is purchased, customer is entitled to free shipping via either UPS Ground or UPS 3 Day Shipping. Shipping options may be limited depending on the location of the customer.   *1 case of product is classified as one of the following:   • 36 counts of 8, 10 or 12 oz pouches of any product, which can be mixed. For example, 18 pouches of 8 oz Mock Sesame Chicken and 18 pouches of 12 oz Delightful BBQ, if purchased on the same order, will count as one case and qualify for free shipping.    • 5 counts of 5-pound bags of any product, which can be mixed. For example, 3 counts of 5-pound Mock Sesame Chicken purchased with 2 counts of Gluten-Free Nuggets would count as one case and qualify for free shipping.   • a combined 25 pounds of product. We understand that calculating the weight of your order is inconvenient -- our checkout system automatically calculates your order and applies free shipping when the standard is met.  The entirety of the case must be purchased in order for the offer to be valid. Qualifying for free shipping does not include the weight any free product earned in other offers or promotions.

Question 2

PROMO: Buy 2 Bags, Get 1 Free

Accepted Answer

When the customer purchases 2 of any 5-pound bags of product, the customer is entitled to one random 5-pound bag of either Gluten-Free Popcorn Nuggets or Gluten-Free Patties at checkout. A coupon code need not be entered; your order will be packed with the random product upon confirmation.   Offer will only be used once per order, e.g. purchasing 4 quantities of 5 pound bags of product will yield 1 free, random Gluten-Free selection, not 2. Offer does not qualify customer for free shipping (e.g. customer orders four 5 pound bags of product, getting one fifth bag free. The order does not qualify for free shipping). Offer not valid on previous purchases. Offer subject to change at any time. Offer valid on only in-stock items, no rain checks.

Question 3

Where can I get your products?

Accepted Answer

We have multiple options on how customers can get their hands on our products.    1. Order directly from our website and have our products shipped to your home. Do this by clicking on the "Shop" tab.   2. If you are near Morrisville, you are able to pick up your order to save money on shipping. Select the local pickup option during checkout!   3. Click on the "Finding Delight" tab to see if any grocery chains near you offer our products.   4. Should none of the above options work for you, have no fear! We sell to an online retailer, GTFO It's Vegan, that is capable of shipping to customers all over the country. Simply go on their website www.gtfoitsvegan.com and search for our products -- 'Delight Foods'.

Question 4

Why can't you ship to my state?

Accepted Answer

Unfortunately, due to our temperature-sensitive perishable products, we try to ensure that our packages are delivered within a 3-day window. Shipments coming out of North Carolina within this 3-day window can only cover a bit more than half of the United States* -- any time exceeding this 3-day window risks the product warming, which does not line up with our quality standards.    * States that we are able to ship to are: AL, AZ, AR, CO, CT, DE, D.C., FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NC, NE, NH, NJ, NY, OH, OK, PA, RI, SC, TN, TX, VA, VT, WV, WI.

Question 5

How is my order shipped?

Accepted Answer

We require up to 24-48 hours to process your order. We only ship TUESDAY each week. Orders placed on Tuesday will be shipped out the following Tuesday due to necessary processing times.   Your order will be shipped in a thermal bag (within a corrugated box) including frozen gel packs to regulate product temperature. Handling and material fees are included with shipping. 5 bags of 5 pound product fit in one box; any product excess of 5 pounds will be shipping in another case.   All of our products are plant-based. Please note,  some items may thaw during transport,  as long as the product you receive is cool, product can be re-frozen as appropriate. Contents of the bag may also look oily as a result of defrosting. If the product is warm, please contact us at delight@delightsoy.com

Question 6

What is your refund policy?

Accepted Answer

We currently do not accept returns or exchanges for any of our products. Food safety laws prevent us from receiving temperature controlled food that has already been distributed outside of the facility.   In the event you are dissatisfied with your purchase, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements.  If you ever receive an item that is damaged or unusable due to shipping problems, please email us at delight@delightsoy.com immediately and we will be happy to assist.  No refunds will be given on products ordered by the customer's mistake and has been already delivered.  If you need to cancel your order for whatever reason, please reach out to us as soon as possible. We will refund your order in full minus a 5% processing fee.  Once we process a refund, it takes about 7-10 business days to process, depending on your bank. We'll credit the original form of payment.

Question 7

What is the difference between the "Original Recipe" and the "Gluten-Free Recipe"?"

Accepted Answer

Our gluten-free recipes were recently introduced to accommodate those who love the taste of our nuggets, but either have a gluten sensitivity or prefer to cut gluten out of their diet   Both gluten and gluten-free versions of our product are made almost identically, except for the type of protein. Gluten-free products are made with pea protein, which gives GF products a softer, spongier texture when compared to our products with gluten contains wheat protein and binds the ingredients more effectively. Although the texture is different between the two types of products, the taste is the same.  Our products through Whole Foods and other retailers have most likely used our Original Recipes.   Our Nuggets, Patties and Popcorn Nuggets all have their "Original Recipe" option as well as their gluten-free alternative. These products and their gluten-free variation contain the same allergen information.

Question 8

How are shipping charges calculated?

Accepted Answer

Shipping charges will vary based on your state's proximity to our warehouse in Morrisville, North Carolina. Shipping includes handling fees as well as packing material fees (materials in your order will include corrugated box, ice gel packs, insulated liner).  As of right now, shipping is FREE to all listed destinations* when customers order at least one case in an order.   *As a reminder, all listed destinations include:  AL, AZ, AR, CO, CT, DE, D.C., FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NH, NJ, NY, OH, OK, PA, RI, SC, TN, TX, VA, VT, WV, WI. We do not ship outside of the U.S.

Question 9

Where can I find nutrition facts?

Accepted Answer

You can view our nutrition facts on the shop tab of our website. Each product has a list of their nutrition facts (and gluten-free version, if applicable) on the right side of the product page.

Question 10

How can I store your product?

Accepted Answer

Our product will be safe to consume if received cold. You can thaw the bag of product, divide it into smaller bags, and refreeze the product.   Product expiration dates are on the front of the bag.

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