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Have questions?

  • Accepted Payment Methods
    We accept Visa, MasterCard, Amex, China Union Pay, JCB, Diners, CartesBancaires, Discover, Electron, Maestro credit cards and Apple Pay.
  • Where can I get your products?
    We have multiple options on how customers can get their hands on our products. 1. Order directly from our website and have our products shipped to your home. Do this by clicking on the "Shop" tab. 2. If you are near Morrisville, you are able to pick up your order to save money on shipping. Select the local pickup option during checkout! 3. Click on the "Contact Us" tab to see if any grocery chains near you offer our products.
  • What is the difference between the "Original Recipe" and the "Gluten-Free Recipe"?"
    Our gluten-free recipes were recently introduced to accommodate those who love the taste of our nuggets, but either have a gluten sensitivity or prefer to cut gluten out of their diet Both gluten and gluten-free versions of our product are made almost identically, except for the type of protein. Gluten-free products are made with pea protein, which gives GF products a softer, spongier texture when compared to our products with gluten contains wheat protein and binds the ingredients more effectively. Although the texture is different between the two types of products, the taste is the same. Our products through Whole Foods and other retailers have most likely used our Original Recipes. Our Nuggets, Patties and Popcorn Nuggets all have their "Original Recipe" option as well as their gluten-free alternative. These products and their gluten-free variation contain the same allergen information.
  • Where can I find nutrition facts?
    You can view our nutrition facts on the shop tab of our website. Each product has a list of their nutrition facts (and gluten-free version, if applicable) on the right side of the product page.
  • How can I store your product?
    Our product will be safe to consume if received cold. You can thaw the bag of product, divide it into smaller bags, and refreeze the product. Product expiration dates are on the front of the bag.
  • Can I modify shipping address?
    If you order haven't been shipped, you can contact our customer service for help. If your order has been shipped, we will need to contact UPS changing the shipping address. In this situation, there will be a $16.00 changing fee which is charged by UPS. After you have purchased the changing fee, please provide the order number and the full correct shipping address to We will help change the address with UPS and provide the receipt. If you just modify the street number or apartment number, we advise you to contact UPS directly. If the new shipping address is not far from your current living place, you can ask UPS to hold your package at a nearby UPS Access point for you to pick it up. Above two ways both are free. You can call UPS customer service at 800-742-5877.
  • How is my order shipped?
    We require up to 24-48 hours to process your order. We only ship TUESDAY each week. Orders placed on Tuesday will be shipped out the following Tuesday due to necessary processing times. Your order will be shipped in a thermal bag (within a corrugated box) including frozen gel packs to regulate product temperature. Handling and material fees are included with shipping. 5 bags of 5 pound product fit in one box; any product excess of 5 pounds will be shipping in another case. All of our products are plant-based. Please note, some items may thaw during transport, as long as the product you receive is cool, product can be re-frozen as appropriate. Contents of the bag may also look oily as a result of defrosting. If the product is warm, please contact us at
  • Why can't you ship to my state?
    Unfortunately, due to our temperature-sensitive perishable products, we try to ensure that our packages are delivered within a 3-day window. Shipments coming out of North Carolina within this 3-day window can only cover a bit more than half of the United States* -- any time exceeding this 3-day window risks the product warming, which does not line up with our quality standards. * States that we are able to ship to are: AL, AZ, AR, CO, CT, DE, D.C., FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NC, NE, NH, NJ, NY, OH, OK, PA, RI, SC, TN, TX, VA, VT, WV, WI.
  • How are shipping charges calculated?
    Shipping charges will vary based on your state's proximity to our warehouse in Morrisville, North Carolina. Shipping includes handling fees as well as packing material fees (materials in your order will include corrugated box, ice gel packs, insulated liner). As of right now, shipping is FREE to all listed destinations* when customers order at least one case in an order. *As a reminder, all listed destinations include: AL, AZ, AR, CO, CT, DE, D.C., FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NH, NJ, NY, OH, OK, PA, RI, SC, TN, TX, VA, VT, WV, WI. We do not ship outside of the U.S.
  • What is your refund policy?
    We currently do not accept returns or exchanges for any of our products. Food safety laws prevent us from receiving temperature controlled food that has already been distributed outside of the facility. In the event you are dissatisfied with your purchase, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements. If you ever receive an item that is damaged or unusable due to shipping problems, please email us at immediately and we will be happy to assist. No refunds will be given on products ordered by the customer's mistake and has been already delivered. If you need to cancel your order for whatever reason, please reach out to us as soon as possible. We will refund your order in full minus a 5% processing fee. Once we process a refund, it takes about 7-10 business days to process, depending on your bank. We'll credit the original form of payment.

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