SHiPPING

• How is my order shipped? 

Order processing: We require 24-48 hours to process your order.

Shipping: We ONLY ship TUESDAY each week.

Orders placed on Monday after 12PM ET will be shipped out the following Tuesday. All shipment have come with insulated bags which is made from recycled cotton, reusable frozen gel packs, and recyclable custom box that holds up to 6 bags. Handling and material fees are included with shipping. All of our products are plant-based. Please note, some items may thaw during transport, as long as the product you receive is cool, product can be re-frozen as appropriate.

 

** Please be careful to choose P.O box as shipping address, UPS do not provide delivery to P.O box.

** If there is something up, please contact us at delight@delightsoy.com within 7 days after delivery!

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• Where we ship to : 

Unfortunately, due to our temperature-sensitive perishable products, we try to ensure that our packages are delivered within a 3 day window. Shipments coming out of North Carolina within this 3 day window can only cover a bit more than half of the United States* -- any time exceeding this 3 day window risks the product warming, which does not line up with our quality standards.

* States that we are able to ship to are: AL, AZ, AR, CO, CT, DE, D.C., FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NC, NE, NH, NJ, NY, OH, OK, PA, RI, SC, TN, TX, VA, VT, WV, WI.

*We sell to an online retailer, GTFO It's Vegan, that is capable of shipping to customers all over the country. Simply go on their website www.gtfoitsvegan.com and search for our products -- 'Delight Foods'.

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• What is the shipping cost? 

For NC, SC, VA :  We charge $27.99 for ground shipping which normally takes 1-2 days. 

For rest of state:  We charge $39.99 for ground shipping or 3-days select which normally takes 1-3 days.

For NC pickup customer:  Free.

Ready for next business day pickup. We will send you a pickup email when your order is ready.

For customer orders one case:  Free. 

When at least 1 case* is purchased, customer is entitled to free shipping via either UPS Ground or UPS 3 Day Shipping. Shipping options may be limited depending on the location of the customer.

*1 case of product is classified as one of the following:

• 36 counts of 8, 10 or 12 oz pouches of any product, which can be mixed.

• 5 counts of five pound bags of any product, which can be mixed.

• A combined 25 pounds of product.

We understand that calculating the weight of your order is inconvenient -- our checkout system automatically calculates your order and applies free shipping when the standard is met.

The entirety of the case must be purchased in order for the offer to be valid. Qualifying for free shipping does not include the weight any free product earned in other offers or promotions.

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• Why is shipping cost so high? 

Please understand that our products are temperature sensitive, perishable, and we need to keep cool during the transition, so we are unable to ship the product for more than 3 days. For protect our Mother Earth, all shipment come with insulated bags made from recycled cotton, reusable frozen gel packs, and recyclable custom box that holds up to 6 bags. We make NO MONEY on what you pay for shipping! In fact, we lose money, as we subsidize what you pay to make it somewhat more affordable to you.

 

**Once you’ve received an email that your order has shipped, refer to the tracking information for the most up-to-date information.